Shipping policy

Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience for all our customers across the United Arab Emirates (UAE).

1. Delivery Areas

We currently offer delivery across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

2. Processing Time

Orders are usually processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays may require additional processing time.

3. Delivery Time

Once your order has been processed, delivery usually takes approximately 2–5 business days within the UAE.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may also offer free shipping promotions from time to time.

5. Order Tracking

Once your order has been shipped, you may receive a tracking number through email, SMS, or WhatsApp, depending on the contact information provided at checkout.

You can use the tracking information to monitor your order status.

6. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and products. Customers are responsible for providing accurate contact and delivery information when placing an order.

7. Incorrect or Incomplete Address

Please make sure your delivery address, phone number, and other details are correct before placing your order.

We are not responsible for delays or additional delivery charges caused by incorrect, incomplete, or inaccurate information provided by the customer.

8. Delayed or Lost Orders

Although we work with reliable delivery partners, unexpected delays may occasionally occur.

If your order is significantly delayed or you believe your package has been lost, please contact our customer support team so we can assist you.

9. Damaged Packages

If you receive a package that appears damaged, please contact us as soon as possible and provide photographs of the package and the product.

We will review the issue and assist you according to our return and refund policy.

10. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team.

We are always happy to assist you.

Thank you for choosing us!