Refund policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product is returned with its original packaging, tags, and accessories.
  • The product has not been damaged, altered, or used.
  • Proof of purchase or order details are provided.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or videos of the product
  • A brief description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund where applicable.

3. Refunds

Once your returned product has been received and inspected, we will notify you about the status of your refund.

If your refund is approved, the amount will be refunded to your original payment method or through another available refund method.

Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.

4. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect product, we may cover the applicable return shipping costs.

For returns due to a change of mind or personal preference, the customer may be responsible for the return shipping cost.

5. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged products
  • Products without original packaging
  • Products missing accessories or tags
  • Personalized or customized products
  • Products that cannot be returned for hygiene or safety reasons

6. Order Cancellation

You may request cancellation before your order is shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow our return procedure.

7. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
Business Location: Dubai, United Arab Emirates